FAQ – The Help Center

The Help Center (Frequently Asked Questions)

Welcome to the MATPLUS CHARTERED CERTIFIED ACCOUNTANTS Help Center. We have compiled some of the questions we get asked the most. We specialize in a variety of fields and have knowledge pertaining to many areas of accounting. Our team will do our best to answer all of your financial management questions and concerns. If you can’t find the answer you are looking for, please get in touch.

  1. Why should I choose Matplus?

    We provide the highest quality advisory services and our relationship with our clients is based on trust, integrity and open communication. We stay up to date on tax laws and associated legislation and ensure you receive all of the tax benefits possible for your circumstances.

    What makes us great to work with:

    • We give you complete peace of mind as we guarantee to hit every HMRC filing date (as long as you provide information by the date requested).

    • We work on fixed fees – we’ll never surprise you with unexpected bills.

    • We don’t use jargon – we explain everything in plain, easy to understand English.

    • We know how important communication is – we aim to respond to all communication within 24 hours.

    • We’re great to work with – we’re friendly, unstuffy and informal.

    What we do for you:

    • We make sure you only pay the tax you have to and not a penny more.

    • We allow you to relax – confident that mistakes will not occur.

    • We provide the facts and figures which allow you to make good business decisions.

    • We free up your time allowing you to concentrate on other things.

  2. What can you do for me?

    If you are just looking for assistance with your tax returns – then that is what we will do. But we will also put reminders in place for you so that next year we can ensure we gather the information in plenty of time.
    Or if you have a company that you want to have more time to focus on, then we can work through your accounting processes and provide a package of services designed with your company in mind such as financial planning, advice, auditing, record-keeping, business structure advice, cost and pricing analysis, taxation, cash flow management, payroll and government compliance.

  3. What are your qualifications? What professional certifications do you have?

    It is a rather concerning fact that anyone can call themselves an accountant. We, on the other hand, are rather proud to be a member of not one, two but three professional bodies namely:
    1. Association of Chartered Certified Accountants (ACCA)
    2. Society of Trust & Estate Practitioners (STEP)
    3. Association of Taxation Technicians (ATT)

  4. Does Matplus provide any guarantee?

    We work on ethos of “No Penalty we guarantee”, which means that if you get penalised by any regulatory bodies for late filing of returns on our account then we shall pay the penalty sum on your behalf.

  5. What information is needed to receive a quote and advice?

    Firstly, to get a feel of the amount of work involved, we’d need a very brief review of your books and records. Additionally, we’d need a copy of your last financial accounts prepared by your current accountant to provide relevant advice. If there’s anything you need help with and think it’s relevant for us to know, please mention it in the quote request.

  6. How easy it is to change accountants?

    Switching accountants is easy and straight-forward. It’s usually a case of simply writing to your current accountant, telling them the name of your new accountants and advising them that the new firm will be contacting them shortly to collect your records.
    When you decide to switch to us, we will fully manage the transition and ensure that the handover is seamless. We will take care of everything including contacting your current accountant and explaining you are moving away, drafting a brief note confirming the move, arranging for the transfer of records, obtaining copies of your accounts and tax computations, and notifying HMRC and other government offices that we are looking after your business affairs.

Still have questions?

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